General Topics
What Is Included in Support and What Is Not
Included:
Installation issues
Bug fixes
Product-related errors
Not Included:
Custom development
Third-party plugin issues
Hosting configuration
Support is provided during the active license period.
Refund Policy and How to Request a Refund
We offer refunds within the specified refund period.
How to request a refund:
Contact our support team
Provide your order number
Explain the reason for the request
Refunds are processed according to our refund policy.
How to Update Themes and Plugins Safely
Before Updating:
Create a full backup
Test updates on a staging site if possible
Update Methods:
Automatic updates (recommended)
Manual upload via ZIP file
Always keep WordPress updated to avoid compatibility issues.
How to Activate and Manage Your License Key
To activate your license:
Go to the product settings in WordPress
Paste your license key
Click Activate License
You can manage your licenses from your account dashboard.
How Licensing Works (Single Site vs Unlimited)
Our products are licensed, not sold.
License Types:
Single Site License: Use on one website
Unlimited License: Use on unlimited websites
Each license includes updates and support for the active period.